PROJECT GOAL The goal of this project is to improve the quality of care provided to residents in nursing homes; in areas of lower socioeconomic status, and those insured by….
Compare and contrast customer loyalty and customer satisfaction.
When a customer continually returns to a given company because of satisfaction, we call that customer loyalty. Conduct research and prepare a one page paper that addresses the following:
- What does customer loyalty mean to you?
- Compare and contrast customer loyalty and customer satisfaction.
- Think back to your own personal experiences with customer loyalty. Explain one situation that really stands out. What makes you loyal to that company, product, service, etc.?